Frequently Asked Questions
How long does shipping take?
Orders are processed in 1 to 3 business days, and delivery usually takes 7 to 15 business days after that. You'll get tracking by email once your order ships.
How much does shipping cost?
Shipping is calculated at checkout before you pay.
What is your return policy?
You can return unused items within 30 days of delivery. If an item arrives damaged or incorrect, email us within 14 days and we'll replace or refund it. See our Refund Policy for details.
Can I cancel or change my order?
Yes, before it ships. Email redamuss@gmail.com with your order number as soon as possible.
Do you ship internationally?
Yes, to many countries. Available destinations appear at checkout. Import duties and taxes may apply.
How do I choose the right size?
Check the size and measurements on each product page. If you're between sizes, we recommend sizing up for beds and down for collar accessories. Questions? Just email us.
How can I contact you?
Email redamuss@gmail.com. We reply within 2 business days.