Shipping policy
Shipping Policy
Last updated: October 5, 2026
At Cozy Pounce, we work to get your order processed and delivered as quickly as possible.
1. Where We Ship
We currently ship orders to addresses within the United States.
At this time, we do not offer international shipping.
2. Order Processing
Orders are typically processed within 1–3 business days after payment is successfully received.
Orders are not normally processed or shipped on weekends or U.S. holidays.
During periods of high order volume, promotions, or unexpected circumstances, processing may take longer.
3. Shipping Times
After your order has been processed, estimated delivery times are generally:
- Standard Shipping: approximately 5–10 business days
- Express Shipping: approximately 2–5 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the shipping carrier, destination, weather, holidays, order volume, and other circumstances outside our control.
4. Shipping Rates
Available shipping options and prices will be displayed at checkout based on your order and delivery address.
Shipping charges may vary depending on the shipping method, destination, package size, and other applicable factors.
5. Tracking Information
When tracking information is available, it will be provided to the email address associated with your order.
Please allow some time for tracking information to become active after the package has been shipped.
6. Delayed or Missing Packages
If your order appears to be delayed, please first check the tracking information provided by the carrier.
If a package is marked as delivered but you have not received it, please check around your delivery location and with household members, neighbors, or your building’s management when applicable.
If you still cannot locate your package, contact us and we will do our best to assist you.
7. Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an incorrect address, contact us as soon as possible.
Once an order has shipped, we may not be able to change the delivery address.
Cozy Pounce is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete address provided by the customer.
8. Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery.
Please provide your order number and clear photos of the damaged item and packaging so we can investigate the issue and determine the appropriate solution.
9. Shipping Delays Outside Our Control
Cozy Pounce is not responsible for shipping delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, carrier disruptions, holidays, customs or government delays, incorrect addresses, or other unforeseen events.
10. Contact Us
If you have questions about shipping or your order, please contact us:
Cozy Pounce
Email: redamuss@gmail.com
Phone: +1 214-535-2281
We’re happy to help with your order.