Refund policy
Return & Refund Policy
Last updated: October 5, 2026
At Cozy Pounce, we want you and your pet to be happy with your purchase. If something isn’t right, we’re here to help.
1. Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item should be returned in its original packaging, when possible.
- Proof of purchase or your order number is required.
- Certain items may not be eligible for return for health, hygiene, or safety reasons.
2. Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Please include your order number and clear photos of the item and packaging so we can review the issue and help resolve it as quickly as possible.
3. Refunds
Once we receive and inspect an approved return, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow your payment provider or bank additional time to process the refund after it has been issued.
4. Return Shipping
If you are returning an item because you changed your mind or no longer want the product, the customer is generally responsible for return shipping costs.
If the item is defective, damaged during delivery, or we sent you the wrong item, Cozy Pounce will work with you to resolve the issue and may cover the applicable return shipping costs.
5. Non-Returnable Items
For health, hygiene, and safety reasons, certain products may not be eligible for return once opened or used.
We will review these situations on a case-by-case basis.
6. Exchanges
If you would like to exchange an item, please contact us first. Depending on product availability, we may provide an exchange or recommend placing a new order and returning the original item.
7. How to Request a Return
To request a return or report a problem with your order, contact us at:
Email: redamuss@gmail.com
Phone: +1 214-535-2281
Please include your order number, the item you would like to return, and the reason for the return.
We will provide instructions for the next steps.
8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us:
Cozy Pounce
Email: redamuss@gmail.com
Phone: +1 214-535-2281
Cozy Pounce reserves the right to review return and refund requests individually and to update this policy when necessary.